Stirrings
Online Shopping
Through StirringsShop.com
Stirrings has partnered with StirringsShop.com to provide a
convenient online shopping option for our fellow cocktail
connoisseurs. StirringsShop.com was selected as our partner because
of their commitment to good old fashioned customer service. To that
end, StirringsShop.com is dedicated to making quick deliveries,
keeping products in-stock, and ensuring that your cocktail buying
experience is a great one.
|
Contact Information
Customer Service
StirringsShop.com
c/o Famousfoods.com
376 Nash Rd
New Bedford, MA 02746
Online Store Hours 24 Hours / 7 Days a week!.
Customer Service Hours:
M - F, 8:30 am -
4:30 pm E.S.T.
To place an order, have questions regarding our products or
expedited shipping quotes please call
1-866-646-4266
For an order already placed please send an email to:
CustomerCare@StirringsShop.com or call
1-866-646-4266
Fax:
1-508-997-8357 |
|
Shipping Rates and Options
Ground Shipping Rates (lower 48 states)
|
If your order is:
|
Standard Shipping
|
|
0-4.9 lbs |
$ 4.95 |
|
5-9.9 lbs |
$ 6.95 |
|
10-14.9 lbs |
$ 8.95 |
|
15-24.9 lbs |
$ 10.95 |
|
25-150 lbs |
$12.95 for the first 25 lbs. + $2.00
for each additional 5 lbs. |
|
>150 lbs |
Call 1-866-646-4266 for a shipping
quote |
The weight of the product is approximate and
includes the weight of the box and packing materials used in shipping.
Having a party this weekend and need your Stirrings Cocktail Ingredients
in a hurry? In addition to standard ground shipping we also offer 3-day,
2-day and Next-Day shipping to all locations in the continental 48
states. 3-day, 2-day and Next-day shipping charges are determined at
checkout based on weight and location.
Your order is processed immediately
and usually shipped (M-F) within 24 hours in most cases. Many times your
order is shipped the same day we receive it.
Do you ship to Hawaii, Alaska or Puerto Rico, the US Virgin
Islands, Canada and APO Boxes?
For shipping options to these locations please contact our Customer
Service Department by calling 1-866-646-4266 or emailing
CustomerCare@StirringsShop.com
Will I be able to track the progress of my shipment?
Yes! You will receive an email to let you know that we have received and
are preparing your order for shipment. As soon as your package leaves
our building you will receive another email with a tracking number to
allow you to track your cocktail ingredients as they make their way to
your doorstep.
What will appear on my credit card statement?
You will see a charge from “Stirrings” on your monthly statement.
Which credit cards do you accept?
We accept Visa, Mastercard, Discover & American Express.
How long will it take for my package to arrive once it has left
your warehouse?
If you have selected Standard Ground Shipping please
use this chart for the approximate time in transit from our warehouse in
Massachusetts.
*Please note that we are not responsible for delays in shipment outside
of our control (i.e. snow), an incorrect shipping address or if you are
not available to accept your delivery.
Phone Orders
If you prefer to place your order by phone,
you can call us toll-free 1-866-646-4266 (Mon-Fri) between the hours of
8:30am - 5:00pm Eastern Standard time. We will be happy to take your
order by phone.
Return Policy
A Problem With Your Order?
In the event of any questions or problems with your order or if the
product received was defective or damaged please contact our Customer
Service Department immediately upon receipt. We will make every effort
to resolve the problem as quickly as possible. 1-866-646-4266 (toll
free)
How Do I Return a Package?
If you need to return your merchandise, please contact StirringsShop.com
within 10 days of receipt by calling 1-866-646-4266 or by emailing
CustomerCare@StirringsShop.com. Our customer service department will
provide you with a Return Authorization Number and instructions on how
to ship your merchandise back to us for a prompt refund.
We offer a 10-DAY return policy on all of our products in new and unused
condition for a refund of the purchase price less the cost of shipping.
(If your item came with a free gift, the gift must also be returned in
new, unused condition to receive a full refund). For your protection,
please ship the item, along with a copy of the packing
slip.
Ship all returns to:
Stirrings Returns
c/o Famousfoods.com
376 Nash Rd
New Bedford, MA 02746
All returns are shipped directly to our internet partner FamousFoods.com.
Items that are not in new condition or have been used will not be
accepted for refund or exchange.
Privacy Policy
At StirringsShop.com we are committed to protecting your privacy. Please
read on for more details about our privacy policy.
What information do we collect? How do we use it?
- When you order, we need to know your
name, e-mail address, mailing address, phone number, credit card
number and expiration date. This allows us to process and fulfill your
order and to notify you of your order status.
- When you enter a contest or other
promotional feature, we may ask for your name, address, and e-mail
address so we can administer the contest and notify winners.
- We may also use the information we
collect to occasionally notify you about important functionality
changes to the Web site, new products, store sales and recipes we
think you may enjoy. You may choose not to receive future promotional
emails at check out.
How does StirringsShop.com
protect customer information?
When you place orders, we offer the use of a secure server. The secure
server software (SSL) encrypts all information you input before it is
sent to us. Furthermore, all of the customer data we collect is
protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. Our cookies do not contain any
personally identifying information, but they do enable us to store items
in your shopping cart between visits. Most Web browsers automatically
accept cookies, but you can usually change your browser to prevent that.
Will StirringsShop.com disclose the information it collects to
outside parties?
We do not sell, trade, or rent your personal information to others.
Period. Other online stores do it - we don’t.
In summary
We are committed to protecting your privacy. We use the information we
collect on the site to make shopping at StirringsShop.com and to enhance
your overall shopping experience. We hope we have succeeded.
Payment Options
We accept Visa, Master Card, American Express and
Discover Card.
You can safely enter your credit card
information via our secure server. We use
Secure Sockets Layer (SSL) technology to protect the security of your
online order information. To check the
security of your connection, look at the URL line of your browser. When
accessing a secure server, the first characters of the site address will
change from "http" to "https."
We are unable to accept credit cards with International billing
addresses as we are unable to verify the billing address.
|
